Terms & Conditions

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TERMS AND CONDITIONS

 

Please spend a few moments to read these terms and conditions as well as our privacy policy before placing your order. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

 

USE OF THE WEBSITE

You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

 

ACCEPTANCE OF YOUR ORDER 

Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 3 business days, please contact our Head office on +44 (0) 207 0932424 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

 

DELIVERY

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of the item is passes to you.

 

DELIVERY CHARGES WITHIN THE UK

Goods will be shipped by Royal mail, first class (signed for - optional) or interlink express (DPD), next day service 9am-4pm          

£0   -  £7.99       £2

£8   - £14.99      £3

£15 - £24.99      £3.50

£25 - £49.99       £4

£50 - £99.99       £5                                                              

 +£100.00         FREE

DELIVERY CHARGES FOR EU COUNTRIES

Goods will be shipped by post (international signed for), DHL or interlink express (DPD). Shipping lead time 3-5 working days

£0     - £8            £9

£8.01- £14.99     £15

£15   - £49.99     £18

£50   - £99.99     £20

£100 - £249.99    £30

£250 - £499.99    £40

+£500                 £50

DELIVERY CHARGES FOR RESTS OF THE WORLD


To place an order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

                             

REFUND POLICY

If you are not completely happy with our products, you can either return them for an exchange or request a refund.  All the items need to be returned within 14 days of dispatch.  The goods should be returned to us in their original condition including any packaging.  Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective.  In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.

Any returns should be sent to

Thang Tho Ltd.

PO Box 67989

London 

SW4 4EP

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

COMPANY'S REGISTERED IN ENGLAND & WALES

Company's Registration name: Thang Tho Ltd.

Company's registered office address: PO Box 67989 London SW4 4EP The UK

Company's registration number: 4215860

Contact telephone number: 020 70932424

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Privacy Policy

Thang Tho Limited takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it.

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.
Information is used in order to process any orders you place.

We will not pass on any information to third parties other than the purpose of processing your order.
In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

Thang Tho strictly comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 020 70932424. You can amend your personal account details by logging into your account.

COOKIES

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update you basket or allow you to automatically update previously added information. Cookies enable any purchases you make on our website to be quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you or people who may use your computer. Only Thang Tho can access the information provided by these cookies.