Terms & Conditions

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TERMS AND CONDITIONS

 

Please spend a few moments to read these terms and conditions as well as our privacy policy before placing your order. We reserve the right to amend these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

 

USE OF THE WEBSITE

You must ensure that the details provided by you on registration or at any time are correct and complete.  You must inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

We reserve the right to decline a new customer registration or suspend a customer's account at any time and at our sole discretion.

 

ACCEPTANCE OF YOUR ORDER 

Shortly after you have placed an order with us by pressing the 'Place Order' button an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 3 business days, please contact our Head office on +44 (0) 207 0932424 or via email on This email address is being protected from spambots. You need JavaScript enabled to view it.

 

PAYMENT

We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity: a credit check is not performed and your credit rating will be unaffected.

 

DELIVERY

Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of the item is passes to you.

 

DELIVERY CHARGES WITHIN THE UK

Goods will be shipped by Royal mail, first class (signed for - optional) or interlink express (DPD), next day service 9am-4pm          

£0   -  £7.99       £2

£8   - £14.99      £3

£15 - £24.99      £3.50

£25 - £49.99       £4

£50 - £99.99       £5                                                              

 +£100.00         FREE

DELIVERY CHARGES FOR EU COUNTRIES

Goods will be shipped by post (international signed for), DHL or interlink express (DPD). Shipping lead time 3-5 working days

£0     - £8            £9

£8.01- £14.99     £15

£15   - £49.99     £18

£50   - £99.99     £20

£100 - £249.99    £30

£250 - £499.99    £40

+£500                 £50

DELIVERY CHARGES FOR RESTS OF THE WORLD


To place an order, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

                             

REFUND POLICY

If you are not completely happy with our products, you can either return them for an exchange or request a refund.  All the items need to be returned within 14 days of dispatch.  The goods should be returned to us in their original condition including any packaging.  Please ensure that you get proof of postage (a certificate of posting is available free of charge from the Post Office) when returning products as we cannot be held any responsibility for products lost in transit.
For parcels that arrive faulty or damaged, please inform us within 14 days of dispatch together with a photo to show damage.
Please note that the costs for returning the item to us are non-refundable, unless you are returning an item because of an error on our part or because it is damaged or defective.  In these cases we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. When exchanging the products, we will require the cost of postage and packaging. This does not affect your statutory rights.

Any returns should be sent to

Thang Tho Ltd.

PO Box 67989

London 

SW4 4EP

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

COMPANY'S REGISTERED IN ENGLAND & WALES

Company's Registration name: Thang Tho Ltd.

Company's registered office address: PO Box 67989 London SW4 4EP The UK

Company's registration number: 4215860

Contact telephone number: 020 70932424

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